Had a good one this week:
User was having a bear of a time getting our software to install correctly. Stuff just wasn’t acting right. Plus, he’s behind a firewall, so there’s only so much I can do in terms of remote diagnosis. Finally, he calls me on my cell phone absolutely triumphant. He had been observing the desktop of the system by remote (as people do), working on some other stuff. He noticed the mouse moving around on the remote system, without his help. As he watched, someone else busily turned off and undid all the changes that he and I had just walked through. He sprinted to the machine room and confronted the sysadmin who had decided to “help” by turning off most of the vital services on the cluster. “You don’t need to run DNS.” That sort of thing.
I love my job.
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