VTech phones has lost their last piece of compassion from me. I am now attempting to hate them to death. After the last bit, I sent them back the offending phone (they no longer make the handset which is compatible with my base station) and asked for my money back. They received the phone on September 19. Today, I talked to “Anna” at VTech. She told me:
(1) They can’t offer me a refund, because I didn’t explicitly check with them before sending the phone back.
(1.1) Yes, they’ve received the phone.
(1.2) Yes, she understands the situation, and would issue a refund thingamabob now, but it’s too late for all that, since I’ve already sent the phone back to them.
(1.3) No, she means yes, no, what was the question again sir?
Onward:
(2) They’re pleased to offer to send back the expansion handset that I sent back to them, if I buy a new base station that will be compatible with said handset.
I said something along the lines of “No, If I’m going to go buy a whole new phone, I won’t buy it from you.”
(3) They’re also pleased to send me the new base station for free, but I have to buy the expansion handset.
I said “great. I already bought it. Please send it back to me, along with my free phone. Cool, thanks!”
(4) Oh no, she was confused. I can’t really have the new phone for free. We were talking about an expansion handset? So confused, sorry. She was making that up, but if I would like to place an order for something, she can transfer me over to new orders …
I said “look, I’ve given up on you people. You sent me a phone that doesn’t work with my base station, twice. Every time I talk to you, I get someone who seems to have never even *seen* the products made by your company. I want to get my money back. I can buy the product I’m looking for on E-Bay.”
(5) She can’t process my refund request, but someone from the credit department will call me tomorrow to address my issues.
This makes no sense whatsoever to me. All I know is that I want these people to stop existing. I’m not even looking forward to the chance to yell at a different idiot tomorrow. I have an ample supply of idiots to yell at. I don’t need more.
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