So, I want DSL. I want DSL really, really badly. I’ve spent a total of about 3 hours on hold with Verizon today, trying to establish whether or not I have an order. Tech support suggested (in what I’m now convinced is some sort of malevolent joke) that I cancel the order and resubmit. Customer service and sales actually have a loop in their menu system that lets you bounce back and forth until you tire of the game. Finally, I got a number for “customer advocacy.” This number went straight to “on hold” music, where I held (while mucking about and installing a cluster) for about an hour and a half. Suddenly, there was “Regina” (I assume that phone support folks, like dancers in Vegas, adopt stage names). Regina was the bomb. Regina told me that I will be online on the 12th. All praise Regina!<\/p>\n
Doom on freakin’ Verizon. DOOM ON YOU, VERIZON!<\/p>\n
Originally published at chris.dwan.org<\/a>. You can comment here or there<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" So, I want DSL. I want DSL really, really badly. I’ve spent a total of about 3 hours on hold with Verizon today, trying to establish whether or not I have an order. Tech support suggested (in what I’m now convinced is some sort of malevolent joke) that I cancel the order and resubmit. Customer . . . → Read More: Verizon<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/posts\/2557"}],"collection":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2557"}],"version-history":[{"count":0,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/posts\/2557\/revisions"}],"wp:attachment":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}