{"id":223,"date":"2004-05-23T19:44:00","date_gmt":"2004-05-23T14:44:00","guid":{"rendered":"http:\/\/chris.dwan.org\/?p=223"},"modified":"2004-05-23T19:44:00","modified_gmt":"2004-05-23T14:44:00","slug":"fairs-fair","status":"publish","type":"post","link":"https:\/\/chris.dwan.org\/?p=223","title":{"rendered":"Fair’s fair"},"content":{"rendered":"

Since I posted my gripe-o-gram<\/a> about the laptop repair here, It seems only fair to post the follow up. I got first an email and then a phone call from the guy who owns the Apple stores for all of Minnesota. He seems a nice enough fellow, and I was completely impressed that my complaint got attention so far up the food chain so fast. I mean, we’ve got a “market manager” calling me on a Sunday to follow up.<\/p>\n

He’s convinced that the repairs in question all actually happened, all the parts listed on the invoice were really replaced, and that I got a pretty good deal on the whole thing ($1,200 worth of repairs for $650). I asked if he had access to information beyond the invoice that demonstrates to his satisfaction that all is right with the world. He said “yes.” I asked if I could see it. He said “no.” At that point, we were pretty much done. I can either take him at his word, or go to the better business bureau. <\/p>\n

Fact is, they repaired my laptop. In all likelihood, they did replace the screen. It was an expensive accident, but I feel pretty satisfied with where we are now.<\/p>\n

He offered to fix the dent which is still in my laptop shell, and waive the labor costs (an additional $350 cost to me. This is the bit that I got refunded on site by being a twerp about how it had clearly not been replaced). I’ve responded that if he tells me it was already replaced, I believe him. No further repairs needed.<\/p>\n","protected":false},"excerpt":{"rendered":"

Since I posted my gripe-o-gram about the laptop repair here, It seems only fair to post the follow up. I got first an email and then a phone call from the guy who owns the Apple stores for all of Minnesota. He seems a nice enough fellow, and I was completely impressed that my complaint . . . → Read More: Fair’s fair<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/posts\/223"}],"collection":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=223"}],"version-history":[{"count":0,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=\/wp\/v2\/posts\/223\/revisions"}],"wp:attachment":[{"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chris.dwan.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}